Handled
Terms & Conditions
Effective date: 28 June 2026 · Last updated: 1 July 2026
Welcome to Handled. These Terms & Conditions ("Terms") are a binding agreement between you and Handled ("Handled," "we," "us," or "our") governing your use of the Handled app, website, and related services (together, the "Service"). Please read them carefully. By creating an account or using the Service, you agree to these Terms and to our privacy practices.
1.Agreement to these Terms
By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a household or family, you confirm you are authorized to accept these Terms for the people you add.
2.Eligibility
You must be at least 18 years old to create a Handled account. The Service is intended for personal and household use by adults. Do not allow a child under 13 to create or use an account. If you add documents about family members (including children), you confirm you have the right to store and manage that information.
3.The Service
Handled lets you capture documents (by photo or by forwarding email to a private Handled address), and helps you organize, search, budget, and receive reminders across categories such as finances and receipts, devices and warranties, insurance, appointments, and personal records. Features, categories, and availability may change, and some features may be offered only on paid plans. Paid plans include generous fair-use allowances for AI features; any limits are shown before you subscribe.
4.Your content & your storage
You own your content. You keep all rights to the documents, images, text, and other materials you add ("Your Content").
Where it lives today. Handled currently stores Your Content on its own secure, encrypted infrastructure so the Service can process and display it for you. We are building the ability to connect your own cloud storage (for example Google Drive or Dropbox) so that, once available, Your Content can live in storage you control instead. We'll update this section, and tell you directly in the app, before that changes how or where your specific content is stored.
Once your own cloud storage is connected (a feature we are building, not yet available to all users). Where the Service is connected to storage you control, Your Content will remain in that storage under your account and that provider's terms, and Handled will store only limited metadata about it (such as categories, dates, tags, file references, and cryptographic hashes and timestamps) to provide the Service.
Limited license. You grant Handled a limited, non-exclusive license to access, process, display, and organize Your Content solely to operate and improve the Service for you, and as you direct (for example, to sort a document or generate a reminder). We do not sell Your Content, and we do not use the contents of your documents to train third-party advertising systems.
Your responsibility. You are responsible for keeping your own backups of Your Content and for your storage and email provider accounts. Handled is not a backup service of last resort.
Your Handled folder (once cloud storage is connected). Once you connect your own cloud storage, Handled will create and manage a single folder (the "Handled folder") inside it, and will need continued, unchanged access to that folder to find, file, and update Your Content there. If you rename, move, or delete that folder, disconnect your storage account, or edit, move, or remove files inside it other than through the Service, Handled may lose track of the affected content, and some features (filing, reminders, tagging) may stop working correctly for those items until access is restored. This reflects our intent to never take ownership of your storage once that feature is live. You would always retain full control of your own account. Where a storage provider supports it, Handled may mark files it manages as protected against accidental edits from outside the Service; this would be a convenience feature, not a guarantee, and would never restrict your ability to view, copy, or export Your Content at any time.
5.AI features & no professional advice
Handled uses artificial intelligence to read, summarize, classify, and suggest actions for your documents. AI can make mistakes, miss things, or misread a document. Suggestions, summaries, categories, reminders, and extracted dates are provided for convenience only and may be inaccurate or incomplete. Always review AI output and verify important details yourself before relying on them.
Handled is not a professional adviser. Nothing in the Service is legal, medical, tax, accounting, insurance, or financial advice, and Handled does not provide professional services or act as a fiduciary. The Service is not a substitute for advice from a qualified professional. Do not rely on Handled for decisions that require professional judgment, and never disregard or delay professional advice because of something in the Service.
6.Appointments & task lists
Handled can keep your appointments and let you create optional task lists to help you get ready for them. Handled does not keep or interpret medication or pre-procedure instructions, does not generate medical advice, and does not diagnose, treat, or recommend any course of care. AI can make mistakes and may misread or mis-schedule an item, so it is your responsibility to confirm that your appointment details are accurate before saving them, and to follow the instructions a professional actually gave you. Handled is not liable for errors in AI-generated or user-entered details.
Handled does not offer dedicated health features at launch. If we add features involving health-related information in the future, we will ask for your separate, clear opt-in consent before collecting it (and a further consent before sharing it) where required by law, and you will be able to withdraw consent and delete that information at any time in the app.
7.Records & "Legal Capture"
Handled lets you preserve and organize your own records (such as screenshots, emails, and messages) and can store a timestamp and a cryptographic hash of an item so you have a time-stamped, tamper-evident copy, and can export a "Records Pack" to share with a professional.
Important: Handled does not provide legal services or legal advice, does not determine whether anything is admissible in any proceeding, and does not guarantee that any record will be accepted by a court, agency, insurer, or other body. Tamper-evidence means we can help show an item has not changed since it was added to Handled; it is not a guarantee of authenticity, origin, or legal effect. You are solely responsible for ensuring you have the right to capture, store, and use any content, and for using these features lawfully. If you have a legal matter, consult a qualified attorney.
8.Acceptable use
You agree not to use the Service to:
- break any law or regulation, or infringe anyone's rights;
- stalk, harass, threaten, surveil, defraud, or harm any person, or capture or store another person's information without a lawful right to do so;
- upload malware, attempt to gain unauthorized access, scrape, reverse-engineer, or interfere with the Service or its security;
- misrepresent your identity or your authority to act for others;
- resell, rent, or commercially exploit the Service without our written permission.
We may suspend or terminate accounts that violate these rules.
9.Plans, free trials, billing & cancellation
Plans. Handled offers a limited free trial and paid subscriptions (for example, monthly and annual options). Prices, features, and limits are shown in the app at the time you subscribe.
Free trial. Handled's free trial does not require a payment method and never converts to a paid subscription automatically. When it ends, you decide whether to subscribe. The trial's length and any usage limits are disclosed to you before you start.
Auto-renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current price, until you cancel. Where required, we will send a renewal reminder before you are charged.
How to cancel. You can cancel at any time, in the app or through your app-store subscription settings if you purchased through Apple or Google. Cancellation stops future charges; it takes effect at the end of the current paid period.
Refunds. Except where required by law or by an applicable app-store policy, payments are non-refundable and partial periods are not refunded. App-store purchases are subject to the store's refund process.
Changes. We may change prices or plan features; we will give you notice before a price change affects you, and you may cancel if you do not agree.
10.Third-party services
The Service works with third parties you choose, such as cloud-storage providers, email providers, and the Apple App Store and Google Play. Your use of those services is governed by their own terms and privacy policies, and Handled is not responsible for them. You are responsible for complying with the terms of any account you connect.
11.Intellectual property
Handled and its licensors own all rights in the Service, including the Handled name and brand, the "Ella" character and artwork, the software, designs, and content we provide (excluding Your Content). We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own household use under these Terms. You may not copy, modify, distribute, or create derivative works from the Service or our brand without our written permission.
12.Privacy
Our handling of your information is described in our Privacy Policy, which forms part of these Terms. We are privacy-first by design: we minimize what we hold, and we do not sell your personal information. Where your documents are stored today, and our plan to move them into your own cloud, is described in section 4 above.
13.Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any AI output, reminder, summary, or record will be accurate, timely, complete, or fit for any purpose. To the maximum extent permitted by law, you use the Service at your own risk. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
14.Limitation of liability
To the maximum extent permitted by law, Handled and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, savings, goodwill, or for any missed deadline, reliance on AI output, or inability to access Your Content. Our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid Handled for the Service in the 12 months before the claim, or (b) USD $50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and you may have additional rights.
15.Indemnification
You agree to indemnify and hold harmless Handled from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms or any law, or your infringement of anyone's rights, including any content you capture or store without the right to do so.
16.Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. On termination, your right to use the Service ends; Your Content in your own storage remains yours, and we will delete the metadata we hold in accordance with our Privacy Policy.
17.Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you (for example, in the app or by email) and update the "Last updated" date above. Your continued use after changes take effect means you accept the updated Terms.
18.Governing law & disputes
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws rules. You agree that any dispute will be resolved in the state or federal courts located in Texas, unless applicable law gives you the right to bring a claim elsewhere. Nothing in these Terms limits any non-waivable rights you have under the consumer-protection laws of your home jurisdiction.
19.How to contact us
Questions about these Terms? Contact us through the contact form at handledai.app.